FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

It will take roughly 24-72 hours for you to receive your order after payment is completed successfully.

No, our products are made from 925 sterling silver and are of the highest quality. No matter the activity, our pieces are made to last.

We guarantee that we inspect all of our products before sending them to our customers. In the highly unlikely event that you receive a damaged product, please contact us so that we can resolve the matter.

We have a secure payment gateway at checkout and partner with Payfast.

Delivery is free nationwide.

925 Sterling Silver may oxidise over time. A black coat may form, but it is not a permanent issue. Simply take a polishing cloth and gently wipe down the piece and this will fade. Use together with jewellery cleaner for a more polished finished.

No! We’re completely online. Order and receive all your products from the comfort of your home by using our website to check out.

The core range is our base range that stays the same all the time. We constantly have a growing and changing product range, but our core range stays put.

Yes, you have 30 days to log a claim and return your order. Please see more information under returns and refunds.

  1. Once you receive your successful order notification, our team gets right to work to prepare your order.
  2. A rigorous quality inspection is performed on all jewelry and packaging before shipment.
  3. Your order is packed and sealed and sent to or delivery partners to prepare for delivery. 
  4. Once received, we will share your delivery and tracking details, as well as our delivery partners at Aramex be in touch to confirm delivery times and your new piece will be with you in 3-5 business days.

We only ship across South Africa at the moment. Shipping is free nationwide !

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