Effective Date: 26-10-2024
Welcome to lugohuset (“we,” “us,” or “our”). By accessing or purchasing from our website and related services (“Services”), you agree to comply with these Terms and Conditions. Please read them carefully. These Terms apply to all users in South Africa who interact with our Services, including browsing, purchasing, or registering.
- General Terms
1.1 Eligibility: You must be at least 18 years of age or have parental consent to use our Services. By using our Services, you represent that you meet these requirements.
1.2 Account Information: You are responsible for maintaining the confidentiality of your account details and password. You agree to accept responsibility for all activities that occur under your account.
1.3 Changes to Terms: We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and your continued use of the Services following such changes signifies acceptance.
- Products and Pricing
2.1 Product Information: We strive to ensure that all product descriptions, images, and prices displayed are accurate. However, we do not guarantee that the information is error-free or complete. Variations in color and appearance may occur due to screen displays.
2.2 Availability: Products are subject to availability. We reserve the right to limit quantities or discontinue products without notice.
2.3 Pricing: Prices are displayed in South African Rand (ZAR) and include VAT unless otherwise noted. We reserve the right to change prices at any time without prior notice. Prices at checkout are final.
- Orders and Payment
3.1 Order Acceptance: By placing an order, you agree to purchase the product(s) in accordance with these Terms. All orders are subject to acceptance by us and may be refused at our discretion.
3.2 Payment: We accept various forms of payment, including Credit/Debit Card, EFT. Payment must be made in full at the time of purchase. You represent and warrant that you have the legal right to use the payment method provided.
3.3 Order Confirmation: Once payment is received, you will receive an order confirmation email. If we are unable to fulfill your order, we will notify you and issue a refund for any payment received.
- Shipping and Delivery
4.1 Delivery: We deliver within South Africa. Delivery times and costs will be specified at checkout. Delivery dates are estimates and may vary due to unforeseen circumstances. We are not liable for delays outside our control.
4.2 Risk and Ownership: Risk of loss and title for items purchased pass to you upon delivery. It is your responsibility to provide an accurate delivery address.
4.3 Customs and Duties: Any applicable customs, duties, or taxes for international orders are the responsibility of the customer.
- Returns, Refunds, and Exchanges
5.1 Return Policy: We offer returns on items within 30 days of delivery, provided the item is in its original condition and packaging. Custom or personalized items may not be eligible for return.
5.2 Refunds: Refunds will be issued to the original payment method after inspection of the returned items. Shipping fees may be non-refundable.
5.3 Exchanges: Exchanges are subject to product availability and must comply with our return conditions.
- Warranty and Repairs
6.1 Warranty: All products come with a 1 year warranty against manufacturing defects. This warranty does not cover wear and tear, accidental damage, or misuse.
6.2 Repairs: If your product needs repair, please contact us. Repairs may incur a fee if not covered under warranty.
- Intellectual Property
All content, including images, text, graphics, and logos, displayed on our website is the property of [Your Jewellery Store Name] and is protected by intellectual property laws. You may not copy, reproduce, or distribute any content without our express permission.
- Limitation of Liability
To the extent permitted by South African law, Lugohuset shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use or inability to use our Services or any products purchased. Our liability is limited to the amount paid for the purchased product.
- Dispute Resolution
In the event of a dispute arising from these Terms or the use of our Services, you agree to first attempt to resolve the issue by contacting us directly. If unresolved, the dispute will be governed by the laws of South Africa, and you consent to the exclusive jurisdiction of the South African courts.
- Privacy and Data Protection
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
- Governing Law
These Terms and your use of the Services are governed by the laws of South Africa, without regard to its conflict of laws principles.
- Contact Us
If you have any questions, concerns, or comments about these Terms and Conditions, please contact us:
lugohuset
info@lugohuset.com
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing lugohuset for your jewellery needs!